Product returns & refund conditions:
Customer can seek refund or replacement of a product in the following conditions:
1. If the customer has received a broken or defective product.
2. If the product is different from what was ordered (colour, size, wrong product)
In both of the cases, customer can request for a refund or replacement:
1. Customer will have to provide proof of receiving the product in such state.
2. Refund: Customer shall raise the refund request within 72 hours of receiving the product and the refund will be processed within 5 business days.
3. Replacement: Customer can ask for a replacement within 72 hours of receiving the product, we will arrange for the reverse pickup from the customer and then send the replacement product to the customer.
For any queries or issues related to returns, kindly write us to firstname.lastname@example.org